Frequently Asked Questions
Everything you need to know about shopping with VIVE Profit
What is the average shipping time for my order?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-7 business days, while international shipping can take 10-15 business days depending on your location.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
What is your return policy for fashion items?
VIVE Profit offers a 30-day return window. Items must be unworn, unwashed, and have all original tags attached. Please visit our Return Center to initiate a request.
How do I ensure I choose the right size?
We provide a detailed size guide on every product page. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the colors of the products accurate?
We strive to display our product colors as accurately as possible. However, due to different monitor settings and lighting conditions, slight variations in color may occur.